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Customer care & Stockists

SHIPPING

AUSTRALIA

Orders within Australia have free postage.

We will give you your tracking number via email after we have dispatched your order. Please allow up to 5 working days for your delivery to arrive after we’ve posted it. If you need your order delivered by express post instead of standard post, please notify us by email.

INTERNATIONAL

Our International Postage has a flat rate of $30 AU. This is using standard Australia Post. Please allow 10-15 business days for delivery after the order has been dispatched. And please contact us if you want to post it via Registered Post or Express Post in an email.

 When you order online, we will send you a confirmation email to check your order details. Once confirmed, we will send you an invoice with the tracking number of your parcel and post it as soon as possible. We process orders and do deliveries  every morning during the week, so, if you haven’t received a confirmation email late in the day, you’ll get one the next morning. We promise.

RETURNS

You may return items for exchange or refund. Please email us at jacqui@phosizzlethreads.com to discuss your options. If you chose to exchange or return an item, please be aware that you need to contact us within 14 days of purchase. Also, the garment needs to be returned in its original condition: clearly unworn and unused.

All postage and insurance costs for returning or exchanging garments are to be paid by the buyer.

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email.

CARE

Our garments need a GENTLE MACHINE WASH or HAND WASH in COLD WATER.

Mostly, our designs can be ironed, but please use the appropriate setting. When ironing African Wax Cotton, please understand the wax layer may melt and harden again after. This is normal. Also, please do not iron over any of our screen printed designs.

Our garments prefer to be dried on your clothes horse, or hills hoist.

WHERE TO BUY

Please note that some stores that sell PHO sizzle may charge different prices compared with our online prices. Please call and check the price with each store if you are unsure.

We currently stock at:

Rose St Artists Market

60 Rose Street, Fitzroy, Melbourne

Sizes 6 to 20 available and headwear.

Please check dates with us: info@phosizzlethreads.com

Morley’s Emporium

23 Mitchell Street, Bendigo.

Sizes 6-20 in selected items.

If you are interested in stocking or buying wholesale PHO sizzle, please contact: info@phosizzlethreads.com 

 

We abide by Australian Consumer Laws. All prices in Australian Dollars. ABN: 71608375711

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